Privacy Policy

RepTrack is a service of Novum Solutions LLC (“RepTrack,” “we,” “us”). It helps wireless retail businesses track sales and commissions and schedule phone setup visits for their customers. This policy explains what information we collect through https://reptrack.pro and our related pages, how we use it, and the choices you have.

Information we collect

• Business accounts. For the businesses that use RepTrack and their staff: names, email addresses, phone numbers, sign-in details, and the sales and commission information they upload or enter.
• Customers booking a phone setup. Your name, mobile phone number, email address (if you give one), the address where the setup takes place, notes you leave for the technician, the appointment time you pick, and whether you agreed to receive text messages, with the date you agreed.
• Usage information. Basic technical information such as browser type, pages visited and approximate location derived from your IP address, used to run and improve the service.

How we use it

• To provide the service: tracking sales, booking and managing setup appointments, and assigning technicians.
• To send messages about your appointment, such as confirmations, reminders, changes and when your technician is on the way, by email and, if you opt in, by text message.
• To provide support, keep the service secure, and meet legal obligations.

We do not use customer appointment information to market to you.

Text messages (SMS)

You only receive text messages from RepTrack if you opt in, by ticking the box on the booking page. Opting in is not required to book. Texts are about your setup appointment: usually 3 per setup, more if it changes. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile number and opt-in are used only to send the messages described above, and are shared only with the service provider that delivers our texts.

How information is shared

We do not sell personal information. We share it only:

• With the business you bought your phone from and its staff (the sales rep and the technician who does your setup), so they can provide your setup.
• With service providers that run parts of RepTrack for us, under agreements that limit their use of it: hosting and analytics (Vercel), database and sign-in (Supabase), email delivery (Resend), text message delivery (Twilio), address search (Google Maps Platform) and payments for business accounts (Stripe).
• When required by law, or to protect the rights and safety of our users and others.

How long we keep it

We keep appointment and account information while the business that uses RepTrack keeps its account, as part of its records. If the business stops using RepTrack, we delete its customers' personal information 90 days after its subscription ends. Logs of sent messages are deleted after 60 days.

Your choices

• Reply STOP to any text to stop text messages.
• Email support@reptrack.pro, or ask the business you bought from, to see, correct or delete your information. When we delete it, your name, contact details, address and notes are removed; a record that an appointment took place, with no personal information, may remain in the business's history.

Security

We protect information with access controls, encryption in transit, and by limiting who can see what: for example, a technician sees only the customers of their own jobs.

Changes and contact

We may update this policy; the date at the top shows the latest version. Questions: support@reptrack.pro.