Terms
Last updated November 12, 2026
These terms cover your use of RepTrack, a service of Novum Solutions LLC, at https://reptrack.pro, including booking a phone setup and the RepTrack text message program. By using the service you agree to them.
RepTrack setup text messages
- Program: RepTrack phone setup updates. When you book a setup visit for a phone you bought from a business that uses RepTrack, you can opt in to texts about that appointment: your booking confirmation, a reminder, changes to it, and when your technician is on the way.
- How to opt in: tick the box on the booking page. It is not required to book.
- Frequency: message frequency varies, usually 3 messages per setup, more if your appointment changes.
- Cost: Message and data rates may apply.
- Help: Reply HELP for help, or email support@reptrack.pro.
- Opt out: Reply STOP at any time to stop receiving messages. You'll get one message confirming you've been unsubscribed, and no more after that.
- Carriers are not liable for delayed or undelivered messages.
- How we handle your information, including your mobile number and opt-in, is described in our Privacy Policy.
Booking a phone setup
The setup visit is provided by the business you bought your phone from; RepTrack provides the booking and scheduling tools. Times depend on technician availability and may need to change, for example if your phone has not arrived. You can check, change or cancel your appointment from the link in your confirmation.
Business accounts
Businesses and their staff using RepTrack are responsible for the accuracy of what they enter, for keeping their sign-in details safe, and for using the service lawfully, including only entering customer information they are allowed to use.
The service
We work to keep RepTrack available and accurate, but it is provided “as is,” without warranties of any kind. To the extent the law allows, Novum Solutions LLC is not liable for indirect or consequential losses from using the service. We may update the service and these terms; the date at the top shows the latest version.
Contact
Novum Solutions LLC, operating as RepTrack: support@reptrack.pro.